Polycom TransTalk 9000-Series - Manual (Page 416)

Problems with Standard Phones
6-9
■
If Line Ringing is set for Immediate Ring and this phone is part of a
combination extension, see ‘‘Problems with Combination Extensions’’ on
page 6-15.
■ If Line Ringing is set for Immediate Ring and the phone is on an extension
by itself, go to Possible Cause 4.
Possible Cause 4: Phone is faulty.
What to do: Unplug the problem phone. Plug in a standard phone that you know
rings properly.
■ If the replacement phone rings properly, the problem phone is defective.
Replace it.
■ If the replacement phone does not ring properly, call the hotline
(see page 6-1).
Standard Phone Rings Back after Intercom Call
with No One at Other End
Possible Cause 1: The switchhook is accidentally pressed and released, causing
a call to ring back.
What to do: Be sure that the handset is always replaced carefully. If the problem is
not solved, go to Possible Cause 2.
Possible Cause 2: Automatic Line Selection is programmed incorrectly.
What to do: If one of the phones involved is a standard single-line rotary or
touch-tone telephone, set its Automatic Line Selection to intercom first. If the
problem is not solved, call the hotline (see page 6-1).
Standard Phone’s Message Waiting Light Does Not
Light
Possible Cause 1: The standard phone is part of a combination extension which
includes a system phone that has Background Music on.
What to do: Check to see if the system phone has Background Music on. A
standard phone’s message waiting light will not light if Background Music is on at
the system phone.
■ If Background Music is on, turn it off. If the standard phone’s message
waiting light lights properly, the problem is solved.
■ If Background Music is not on, go to Possible Cause 2.
Possible Cause 2: The standard phone’s message waiting light is not compatible
with the system.