Polycom TransTalk 9000-Series - Manual (Page 443)

Maintenance, Repair, and Ordering Information
B-2
Business-Day service is standard during the warranty period for both the control
unit and system phones. Business-Day service is performed during normal
business hours. However, if you need 24-hour service protection during the
warranty period on the control unit in case there is a major system failure, you can
purchase an Around-the-Clock service contract from your local Lucent
Technologies sales office (1 800 247-7000 in the continental U.S. only).
(Around-the-Clock service is not available for phones).
If you purchased or leased your system through a Lucent Technologies
Authorized Dealer, contact your dealer for repairs.
Post-Warranty Repairs
If you purchased your system from Lucent Technologies and you have a
post-warranty service contract, Lucent Technologies service is provided under the
terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you can
purchase a post-warranty service contract from Lucent Technologies. If you do not
have a contract, Lucent Technologies service is provided on a time-and-materials
basis by calling the hotline. A contract provides to you, within the applicable
coverage period and response times, service calls with no charge for parts and
labor on covered repairs. Both Business-Day and Around-the-Clock coverages of
varying lengths are available. To order a post-warranty service contract, call 1 800
247-7000 (in the continental U.S. only).
If you leased your system under a Term Plan from Lucent Technologies,
Business-Day service is included in your lease. To upgrade to Around-the-Clock
service, call 1 800 247-7000 (in the continental U.S. only). (Around-the-Clock
service is not available for phones).
If you purchased or leased your system through a Lucent Technologies
Authorized Dealer, contact your dealer for repairs.
Lucent Technologies Limited Warranty
and Limitation of Liability
Lucent Technologies warrants to you, the customer, that your system will be in
good working order on the date Lucent Technologies or its authorized reseller
delivers or installs the system, whichever is later (“Warranty Date”). If you notify
Lucent Technologies or its authorized reseller within one year of the Warranty
Date that your system is not in good working order, Lucent Technologies will
without charge to you repair or replace, at its option, the system components that
are not in good working order. Repair or replacement parts may be new or
refurbished and will be provided on an exchange basis. If Lucent Technologies
determines that your system cannot be repaired or replaced, Lucent Technologies