Panasonic EB-GD30 - Manual (Page 18)

OPERATING INSTRUCTIONS
Issue 1 Section 3 MCUK991001C8
Revision 0 – 12 – Service Manual
3.10Troubleshooting
The user is given the following information and advised to contact the dealer if the problems persist:
3.11Important Error Messages
The following table is a list of error messages that may occur during use of the telephone, with a description and suggested
course of action:
Problem Cause Remedy
Telephone will not switch
on Check that the battery pack is fully charged and correctly
connected to the telephone.
Extremely short battery
life for a new battery pack The network in use and the condition of the
battery pack can affect battery life. Avoid areas of poor reception. Ensure batteries are fully
charged. Additionally, for NiMH batteries, ensure batteries are
also discharged fully before recharging.
Short battery life for an
old battery pack The battery pack was worn out. Replace with a new one.
Short battery life for Ni-
MH battery pack The life of the battery pack is affected by
improper charging, this is inherent in all Ni-
MH batteries. To maintain maximum performance, always use until the Low
Battery Warning appears and then fully recharge the battery
pack. To revive a Battery Pack, use the telephone until the
Low Battery Warning appears and then fully recharge three
times. However, if the battery life still is short, the battery pack
has eventually worn out. Replace with a new one.
The battery level indicator
H does not light when
charging If a battery is deeply discharged it will take a
short time before there is sufficient power in
the telephone to light the battery level
indicator
H.
Leave to charge for several minutes in temperatures between
+5°C and +35°C.
Calls cannot be made The telephone is locked. Unlock the telephone (Menu: Security: Phone Lock).
Outgoing calls are barred. Disable the outgoing call barring (Menu: Security: Call Bar).
The telephone is not registered to a network. Move to a coverage area and operate the telephone after it
has registered with a network.
Calls cannot be made
from Fixed Dial Store Check that SIM supports Fixed DialCheck if the Fixed Dial is
switched on (Menu: Security: Fixed Dial). Check the
telephone number is stored in the Fixed Dial.
Calls cannot be received The telephone is not switched on. Switch the telephone on.
Incoming calls are barred. Disable the incoming call barring (Menu: Security: Call Bar).
The telephone is not registered to a network. Move to a coverage area and operate the telephone after it
has registered with a network.
Emergency calls cannot
be made User’s phone is not in a GSM coverage area.
Check that the antenna symbol
S is displayed. Move to a
coverage area and operate the telephone when the antenna
symbol is displayed.
Telephone numbers
cannot be recalled The telephone is locked. Unlock the telephone (Menu: Security: Phone Lock).
Fixed Dial is switched on. Switch off Fixed Dial (Menu: Security: Fixed Dial).
Area not Allowed Roaming in the selected area is not allowed.
Network not Allowed Roaming with the selected network is not allowed.
Security Failure The network has detected authentication failure because the SIM is not registered with that network. Contact
the Service Provider.
SIM Blocked The SIM is blocked because the wrong PUK has been entered ten times. Contact the Service Provider.
SIM Error The telephone has detected a problem with the SIM. Switch the telephone off and then back on. If the
message does not disappear, contact the Service Provider.
Message Rejected
Store Full A message has been received but the message store is full. To receive messages, delete some of the
currently stored messages or set messages to automatically clear (Menu: Messages: Parameters: Auto
Delete).
PIN2 Invalidated The PIN2 is blocked permanently because the wrong PUK2 has been entered 10 times. Services controlled by
PIN2 cannot be used. Contact the Service Provider.
Warning Store Full
Continue? The message area is full. New messages cannot be stored until some of the currently stored messages are
deleted.
Auto Redial List Full Redial list of unsuccessfully dialled numbers is full. Switch the telephone off and then on again.