Panasonic CAMERA MANAGEMENT SYSTEM BB-HGW700A - Manual (Page 26)

Installation/Troubleshooting
26
3 Troubleshooting
Up-to-date support information can be found on the Panasonic Support Website (http://
panasonic.co.jp/pcc/products/en/netwkcam/). Please refer to it, along with this guide, when
troubleshooting.
Checking Connection
Internet Website Display
Problem Cause and Remedy
The modem is
connected but the WAN
indicator is off. • Check that the modem and this product are connected.
• Check that the power of the modem and this product are turned
on.
The Ethernet is
connected but the LAN1
- LAN4 indicators are
off. • Check the connection of the PC etc.
• Check that the power of the PC etc. is turned on.
• Check that the LAN card and driver are installed on the PC.
Problem Cause and Remedy
A website is not
displayed. • Check that the website address was correctly entered in the web
browser's address bar.
• Check the connection of the modem. Also check the connection
between this product and the LAN.
• Check the information received from the ISP regarding Internet
connection. If it is necessary to enter settings information, see
ISP Registration (see page 21 of Operating Instructions on the
CD-ROM).
• When instructed to do so by the ISP, set the web browser proxy
server (see page 122 of Operating Instructions on the CD-ROM).
• If the power is cut when connected to the Internet using PPPoE,
it may take between 5 and 20 minutes to reconnect to the
Internet.
• Check that the power supply was turned on in the following order:
modem, this product, PC.