Polycom 6000 - Manual (Page 124)

Administrator Guide for Polycom QDX 6000 System
C - 2
Obtaining Key Codes for Software Upgrades
Before you run the software update, you need a key code. A key code is the
number that activates software on a specific system. Polycom generates a key
code when you submit the license number and system serial number
information.
• A key code is valid only on the system for which it is generated.
• Software key codes are valid for the software release you are installing as
well as for any patch releases that may later become available.
To obtain software key codes for a system:
1. On a computer, open Internet Explorer version 6.x, 7.x, or 8.x.
2. Log in at www.polycom.com/support/login .
Note that you will need to set up an account if you don’t already have one.
3. Click Activate Your Product.
4. Do one of the following:
— If your system is covered by a software warranty or service
agreement, click Retrieve Software Key Code. Enter your system
serial number and the version number of the software you want to
install and click Retrieve.
— If you purchased an upgrade license, enter your system serial number
and license number and click Generate.
The key code displays on the screen. Make a note of this number for use
during installation.
Downloading the Software
To download the software
1. On a computer, open Internet Explorer version 6.x, 7.x, or 8.x.
2. Go to www.polycom.com/support .
3. Navigate to your product software.
4. Do one of the following:
— If current software version is 3.x, and please download the .exe file.
— If your current software version is 4.0, please download the .pup file.