11 troubleshooting – Philips HK-0947-NP2500-FR User Manual

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I have not received any registration email from

[email protected].

Check that the email address that is

entered in the user registration section is

valid and spelled correctly.

Check that the PC has an active Internet

connection.

The Internet server may be busy, try

again later.

Check if the email was redirected to the

spam folder.

How do I avoid Wi-Fi interferences from

other devices that operate in the same

(2.4GHz) frequency spectrum, such as Dect

phones or bluetooth devices?

Move NP2500 at least 3m away from

such devices.

Use a WEP/WPA encryption key when

you create the wireless connection your

PC / home network.

Change the operating channel on the

interfering devices.

Turn the devices in different directions to

minimize interference.

11 Troubleshooting

No network connection, what do I do?

During network connection setup, the player

may have assigned a pre-defined IP address

and tries to establish a network connection

with this pre-defined IP address. (The player

tries to establish a wireless or wired network

connection, depending on the type of setup

you initially selected.)

Possible reasons:

- The static IP address failed to register (for

example if you press HOME or exit the setup

process by other means before you have

entered the correct static IP address).

- The automatic IP address failed to register

automatically through DHCP server (for

example if the automatic connection to the

DHCP server failed and the player prompts

you to enter a static IP address, but you press

HOME or exit the setup process by other

means before you have entered the correct

static IP address).

Solution:

Follow the instructions in chapter ‘Network

settings’ in this user manual to setup your

network correctly. The ‘Network settings’

allow you to change between wireless and

wired network connection.

I cannot hear any sound or the sound is poor,

what do I do?

Press

+ VOL - to increase the volume.

Press the

MUTE button again to

reactivate the sound output.

Is there a maximum distance of transmission

between a wireless router and NP2500 for

effective streaming?

Yes. The maximum distance of Wi-Fi

transmission is 250m measured in open

spaces. However, in a home environment,

where solid obstacles such as walls and

doors are present, the effective transmission

distance is reduced to 50-100m. Reposition

the devices if you experience transmission

problems.

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