Troubleshooting, No signal, No dial tone – Polycom 2W User Manual

Page 26: Does not ring, Flickering lcd, Keypad input doesn’t register, Muffled or “in a well” reception

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SoundStation2W™ User Guide - 26

No Signal

“No Signal” is displayed when the console loses contact
with the base. Verify the following:

Troubleshooting

► Check that the base station is

powered up.

► Make sure that the console is

not out of the allowed range
(150 feet).

► Move the console to a location

where there are fewer obstruc-
tions or walls between console
and base station.

► If the console and base station

are separated by multiple brick
walls, this will reduce the avail-
able range between the base and
console.

No Dial Tone

The base station must be plugged into an analog tele-
phone jack. If the dial tone is not heard, verify the
following:

► Check that the base is powered

on.

► Check that the console is opera-

tional.

► Check that the base is con-

nected to an analog telephone
(POTS) line.

Does Not Ring

► Check that the ringer is not

turned off. See “Ringer Type
Selection”, page 15.

► Try increasing the ringer vol-

ume.

Flickering LCD

If your screen appears to flicker,
it may be because you are using
a certain type of florescent light-

ing in your building. Move the
SoundStation2W™ away from the
lights.

Keypad Input Doesn’t Register

This could happen if you enter infor-
mation too quickly. Press the alphanu-
meric buttons more slowly.

Muffled or “in a well” Reception

This is caused by highly reverberant rooms and people
speaking too far from the microphone.

► Speak closer to the console so

that the microphones pick up
your speech more accurately.

Add more sound absorbency to
the room.

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