Plantronics Voyager 510S - Manual (Page 18)

1 Plantronics Voyager 510 S Setup Guide
I can’t hear a dial tone at the headset.
• Make sure your headset is charged.
• Make sure headset is on and connected.
• Press the Call Control Button on your headset.
• Make sure the lifter is lifting the handset high
enough to operate the hookswitch; set to a higher setting
if necessary.
• Adjust the Configuration Dial on the left side of the base.
Align the “1” on the dial with the ridges to the right side
of the dial. If there is no dial tone for setting “1” try the
other dial settings. Adjust the Listen Volume Button on
the headset. If the volume is still too low, select another
setting on the Listening Volume Switch on the Headset
Base.
I hear static.
• Make sure there is at least 12” between your Voyager 510S
base and your computer, and 6” between your base and
your telephone. If adjusting the distance doesn’t help,
your headset is going out of range, move closer to base or
cell phone.
• Your system may need to be reset. See the User Guide
available online at www.plantronics.com/Voyager510S.
The sound is distorted or I hear an echo in the headset.
• Reduce speaking volume by pressing the (–) minor
adjustment control button. If the problem still persists,
change the Speaking Volume setting. See page 11.
• Point microphone towards your chin.
• Listening volume may be too high on phone. If your
phone has a handset volume control, lower this until the
distortion disappears.
• If the distortion is still present, lower the volume using
the Listen Volume Button on the headset. If the distortion
persists, select another Listening Volume Switch setting
on the Headset Base.
• Make sure there is 12” between your Voyager 510S base
and your computer, and 6” between your base and your
telephone.
While talking on my desk phone, I want to accept
a call from my mobile phone.
• Press the Call Control Button for less than 1 second (this
will disconnect you from desk phone); then press the
Call Control Button again to connect you to your mobile
phone.
Note: The same procedure applies for accepting a call from
your desk phone while on your mobile phone.
People I talk to can hear a buzz in the background.
• Move the base further away from your phone.
• Power Adapter is plugged into a power strip.
Plug the Power Adapter into the wall directly.
Reconnecting the Bluetooth link between headset and
your mobile phone.
• If you turn on the headset beyond Bluetooth range, and
then return within it, you will need to re-establish the
Bluetooth link by briefly pressing the Call Control Button.
Talk time performance is significantly degraded even
after a full recharge.
• Battery is wearing out. Call Plantronics at (800)
544-4660 Ext. 5538 for factory service information.
The Handset Lifter is installed but does not lift the
handset.
• Be sure the Handset Lifter power cord is firmly pushed
into the Handset Lifter jack on the base.
My Handset Lifter operates every time I remove or
replace my headset in the base.
• IntelliStand is enabled. To disable this feature, move the
IntelliStand switch to the up position. See page 12.
The call is dropped. (Talk indicator in the headset and
base will not be illuminated.)
• Headset lost subscription. Try to reset the system.
See the User Guide available online at www.plantronics.
com/Voyager510S.
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