Polycom SE-225 User Manual

Page 10

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MAKING CALLS, ANSWERING CALLS, HANGING UP

Tips for Using the Line Keys

1. When a

LINE

key is pressed, that line becomes active and any other active lines are

disconnected unless placed on Hold prior to pressing the

LINE

key.

2. When the

CONF

key is pressed all active lines and lines on Hold are linked in the

conference.

3. When the

HOLD

key is pressed, all active lines are placed on Hold. Inactive lines

remain inactive.

4. If SoundPoint Pro is hung up, active lines are disconnected, but lines on Hold

remain on Hold.

Changing Modes

To Switch Between Modes at Any Time During a Call

From

To

Action

Handset

Speaker

Press Speaker key; hang up handset

Handset

Headset

Press Headset key; hang up handset

Headset

Speaker

Press Speaker key

Headset

Handset

Pick up handset

Speaker

Handset

Pick up handset

Speaker

Headset

Press Headset key

More on Making Calls

Selecting a Line

Pressing the

LINE

key under the LCD screen will activate that line for the mode you are

currently using: handset, speaker, or headset. If no mode is selected, pressing a

LINE

key

will cause that line to go active in Speaker Mode by default.

Handset

Headset

Speaker

Notes

SoundPoint Pro Professional Conference Phone Operation

2 –3

SoundPoint Pro Professional Conference Phone Operation

2 –2

The green LED on the

LINE

key indicates that it is in use.

IMPORTANT: As a rule, once a line is activated it must be placed on Hold prior to
activating another line key or the line will be disconnected.

Using Redial and Repetitive Redial

Press the

REDIAL

key to automatically dial the last phone number dialed on your phone.

The Repetitive Redial feature allows you to Redial a phone number up to 15 times,
which is useful when attempting to dial a number that is busy. To activate Repetitive
Redial, press and hold the

REDIAL

key for 2 seconds. By default SoundPoint Pro will

dial the last number dialed 10 times with 20 seconds between attempts, or until the call is
answered, whichever comes first. When the call is answered, SoundPoint Pro will ring
indicating that the call has been connected.

Repetitive Redial can be programmed for the number of attempts tried, and the duration
between attempts. For instructions, see page 2 – 22, “Setting Repetitive Redial Parameters”.

More on Answering Calls

SoundPoint Pro will automatically select the ringing line when you answer. It is not
necessary to select the ringing line first.

When More Than One Incoming Line is Ringing

If both lines are ringing at the same time, the line that is engaged first will ring and its red
LED will blink. The second line’s LED will also blink, but no audible ring will be heard.

When the phone is answered, preference will be given to the primary line (see “Setting
Primary Line for Your Phone” on page 2-19). If no primary line has been programmed,
Line 1 will be selected first.

Second Calls on an Inactive Line

If you have already engaged a call and another call comes in on the line you are not
using, you will be prompted with a low-volume ring and the LED indicator for the
incoming line will blink. If you subscribe to Caller ID, SoundPoint Pro will display
Caller ID information for the incoming call. To answer the call:

Place your call on hold with the

HOLD

key, then press the

LINE

key with the red

blinking LED (the ringing line) and begin speaking.

Making Calls

Pick up the handset; listen
for the dial tone.

Put on headset, press the
HEADSET key, and listen
for the dial tone.

Press the

SPEAKER key;

listen for the dial tone.

Pressing a

LINE key will

activate the phone in
Speaker Mode for that line
by default.

Answering Calls

Pick up the handset

Press the

HEADSET key

on the console (make sure
your headset is on first!).

Press the

SPEAKER key

on the console.

Pressing a

LINE key for a

line that is ringing will
cause the phone to go off-
hook in Speaker Mode for
that line.

Hanging Up

Hang up (replace) the
handset.

Press the

HEADSET key.

Press the

SPEAKER key.

Pressing a

LINE key

while the line is active
will hang up the line.

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