Philips XL3402 - Manual (Page 25)

23 Frequently asked questions
10 Frequently asked questions
www.philips.com/support
In this chapter you will find the most frequently
asked questions and answers about your phone.
Set up
No dial tone
• Check the phone and power connections.
• The handset may be out of range. Move closer
to the base station.
• The battery capacity may be low. Charge
battery.
“Range/Signal” icon is flashing
• Move closer to the base station.
• If the handset displays UNREGISTERED,
register the handset, see page 16.
The handset does not switch on
• Charge the battery: Put the handset on base/
charger. The battery icon is animated while
charging. After a few moments the phone will
switch on.
The handset does not charge
• Check base/charger connections.
• The battery may be defective. Purchase new
battery from your dealer.
• Check that the batteries are inserted correctly.
• Make sure the handset is placed properly on
the base/charger. The battery icon is animating
while charging.
Communication is lost during a call
• Charge the battery.
• Move closer to the base station.
Sound
Handset does not ring
• Check that the handset melody volume is
turned on. See page 16.
• Too many phones may be sharing the same
phone line. Disconnect some of the phones.
No parking tone from the handset
• Check the power connections of the base/
charger.
• The handset may not be placed properly. Try
again.
• Charging contacts may be dirty. Clean contacts
with a damp cloth.
Product behaviour
Bad audio quality (crackles, echo, etc.)
during a call
• The handset may be nearly out of range. Move
closer to the base station.
• The phone may be interfered by nearby
electrical appliance. Move the base unit to a
different location.
• The phone may be at a location with thick
walls. Move the base unit to a different
location.
Caller ID does not display
• Caller ID service may not be activated. Check
with your service provider.
• The caller's information may be withheld or is
unavailable.
• Let the phone ring at least once before
answering it.
Second call service does not work
• Second call service may not be activated. The
second call service may not be available from
your telephone operator, check availability of
the service with your telephone service
provider.
• Check that the flash selection is correct. See
page 17.
Tip
If the above solutions do not help, remove the
power from both the base station and the
handset. Wait for 15 minutes and try again.