Philips WP3812 - Manual (Page 15)

guarantee & service
If you need service or information or if you have a problem, please visit
the Philips website at www.philips.com or contact the Philips Consumer
Care Centre in your country (you find its phone number in the
worldwide guarantee leaflet). If there is no Consumer Care Centre in
your country, go to your local Philips dealer.
guarantee restrictions
1 The guarantee does not cover the water purifier parts that are
subject to wear and tear, that can be considered as consumable parts
by their nature.
2 The filter is a consumable and is therefore not covered by the
guarantee.
3 This guarantee does not extend to accessories (hose, clamps, adapter,
sealings etc.), supplied with the water purifier.
4 Philips or its authorised service personnel are entitled to retain all
defective parts replaced under guarantee.
5 All expenses incurred due to reinstallation, collection and delivery as
part of the service provided regarding the water purifier by an
authorised Philips service center or dealer are for the account of the
customer.
6 Inspection and test reports of the company are final and binding
under guarantee if repairs/modifications or certification of the proper
working of the water purifier are carried out.
7 The guarantee becomes invalid when the water purifier is not used
and/or not maintained properly or when it is damaged by dropping.
8 The guarantee becomes invalid if the water purifier is used for
commercial purposes.
Troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, contact the Customer Care Centre in your
country.
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