Replacement, Environment, Guarantee & service – Philips HR2304 User Manual

Page 9: Troubleshooting

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Never immerse the motor unit in water nor rinse it under the tap.

Replacement

The following accessories are available from your dealer:

Transparent lid (no. 4822 441 80844)

Stirrer (no. 4822 690 40258)

Cooling disc (no. HR2968 or no. 4822 511 90025)

Bowl (no. 4822 418 40898)

Tip: An extra cooling disc (HR2968) enables you to prepare larger quantities of ice cream or two

different flavours.

Environment

Do not throw away the appliance with the normal household waste at the end of its life, but

hand it in at an official collection point for recycling. By doing this, you help to preserve the

environment (Fig. 11).

guarantee & service

If you need information or if you have a problem, please visit the Philips website at www.philips.com

or contact the Philips Customer Care Centre in your country (you find its phone number in the

worldwide guarantee leaflet). If there is no Customer Care Centre in your country, go to your local

Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care

BV.

troubleshooting

If problems arise with your ice-cream maker and you cannot solve them with the information below,

please contact the nearest Philips service centre or the Philips Customer Care Centre in your

country.

Problem

Cause

Solution

The appliance

does not start

operating.

There is a connection

problem.

Check if the plug is inserted in the wall socket

properly. Remove the mains plug from the

wall socket and reinsert it.

The lid has not been

properly attached to the

bowl.

Place the lid with motor unit on the bowl in

the correct position. Turn the lid clockwise

until it locks into place (‘click’).

The stirrer does

not rotate.

You put the mixture of

ingredients in the bowl

before you switched on the

appliance. This has caused the

ingredients to freeze onto

the cooling disc.

Always switch on the appliance before you

put the ingredients in the bowl.

The cooling disc

cannot be

removed from

the bowl.

The cooling disc has frozen

onto the bottom and walls

of the bowl.

Let the cooling disc defrost for a few hours

until it has come loose from the bottom and

walls of the bowl. You can speed up this

process by pouring some lukewarm water

into the bowl.

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