Polycom 320 - Manual (Page 3)

How to View Missed Calls, Placed Calls, and Received Calls
The arrow pad can be used to bring up various call lists.
How to Transfer a Call
While in a call, press the Transfer SoftKey. The remote party will be placed on hold,
and you will get a dialtone. Dial the extension of the phone you wish to send the call
to. At this point, you can hang up to transfer the call, or, if you don’t, your phone will
dial the extension you entered to give you an opportunity to tell the person you are
forwarding a call to them, which they will receive after you hang up. You can
transfer a call directly to someone’s voicemail by prefixing their extension with 86
(for VM).
How to Answer Someone Elses’ Phone
If you are in a Call Pickup Group, you can answer another phone in the group that is
ringing by dialing *8 on your phone. To inquire about or request a Call Pickup
Group, please enter a Technology Work Order.
How to Adjust the Ringer Volume
With the phone on hook, press the – or + keys at the bottom of the phone until the
ringer volume is to your preference.
How to Change Preferences
Various preferences such as ring type can be accessed by pressing the Menu key.
Feel free to explore the various options that are available.
How to Set Up a ParentLink Account
ParentLink is a Homework Hotline‐type system that allows you to leave voice
descriptions of homework that parents can call in to review. You can learn more
about ParentLink and set up an account via the Intranet at this link .
How to Forward Incoming Calls to a Different Phone
You can forward incoming calls to another extension or phone number such as a cell
phone through the Menu key. Press Menu, select option 1 (Features) by highlighting
it with the arrow keys and pressing the check key, then select option 3 (Forward).
To forward every call, select Always. You will see a Contact: prompt. Press the check
key and you can enter the number you wish to send the calls to. It is critically
important that you enter the correct number. If, for instance, you accidentally leave
out a digit or enter the wrong number, your calls will silently disappear and the
callers will be very confused. To disable call forwarding, follow the above steps until
you get to the Contact: prompt. Press the down arrow to highlight Disabled.