NDC comm Instant Wave - Manual (Page 29)

Limited Warranty Service Procedures
Any product (1) received in error, (2) in a defective or non-functioning condition,
or (3) exhibiting a defect under normal working conditions, can be returned to
NDC by following these steps:
You must prepare:
dated proof of purchase
product model number & quantity
product serial number
precise reason for return
your name/address/email address/telephone/fax
1. Inform the distributor or retailer
2. Ship the product back to the distributor/retailer with prepaid freight. The
purchaser must pay the shipping freight from the distributor/retailer to NDC.
Any package sent C.O.D. (Cash On Delivery) will be refused
3. Charges: Usually RMA (Returned Material Authorization) items will be
returned to the purchaser via AIR MAIL, prepaid by NDC. If returned by
another carrier, the purchaser will pay the difference. A return freight and
handling fee will be charged to the purchaser if NDC determines that there
was “No Problem Found” or that the damage was caused by the user
Warning
NDC is not responsible for the integrity of any data on storage equipment (hard
drives, tape drives, floppy diskettes, etc.). We recommend that our customers back
their data up before sending such equipment in for diagnosis or repair
.
Services after Warranty Period
After the warranty period expires, all products can be repaired for a reasonable
service charge. The shipping charges to and from the NDC facility will be borne
by the purchaser.
Return for Credit
In the case of a DOA (Dead on Arrival) or a shipping error, a return for credit will
automatically be applied to the purchaser’s account, unless otherwise requested
.
InstantWave High Rate Access Point 23