Using a dss console, Special features for attendants – NEC 10930 95 User Manual

Page 13

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13

Using A DSS Console

For more call handling power and flexibility, the DSS Console pro-
vides 60 additional Feature Keys as well as three Speed Processing
Keys along the bottom. (For more on setting up Feature Keys, see
the

Telephone Feature Handbook.)

To use the Speed Processing Keys:

The ANSWER Key

1.

Press

ANSWER

to answer any call ringing your phone.

The RELEASE Key

1.

Press

RELEASE

to hang up (disconnect) your call.

The TRANSFER Key

1.

Press

TRANSFER

to Transfer your call instead of using

the key on your telephone.

If you are an attendant (normally extension 300), you have the following unique features:

Attendant Call Queuing

If also enabled as an operator, the last Feature Key on your phone is an Operator Call Key. This means
you are never busy for Intercom calls – they “stack up” under this key instead.

Barge In

You can break into a co-worker’s active call.

Direct Line Access and Forced Line Disconnect

Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.

Line Queuing / Line Callback

Dial a code to wait for a busy outside line to become free.

Night Service / Night Ring

Put the system in the night mode (for after-hours answering). This requires a

System Night Feature Key.

Removing Lines and Extensions from Service

Remove problem lines from service – and return them to service once corrected.

(See the

Telephone Feature Handbook for more on these features.)

Special Features For Attendants

Features to make you

More Productive

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