Introduction, Audience, How to get help – Nortel Networks 2300 Series User Manual
Page 9: Finding the latest updates on the nortel web site
9
Nortel WLAN - Security Switch 2300 Series Quick Start Guide
Introduction
This Quickstart Guide provides basic instructions on how to install the hardware and perform basic configuration of a
Nortel WLAN Security Switch (WSS).
Audience
The Quickstart Guide is intended for experienced installers.
How to get help
This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel web site
The content of this documentation was current at the time the product was released. To check for updates or receive
technical support for Nortel products, check the Nortel Technical Support web site:
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel
products. From this site, you can:
•
download software, documentation, and product bulletins
•
search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
•
sign up for automatic notification of new software and documentation for Nortel equipment
•
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support web site, and you have a Nortel
support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone number for your region:
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route
your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the
technical support staff for that distributor or reseller.