Napco Security Technologies GEM-DXK3 User Manual
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S Y S T E M T R O U B L E E R R O R C O D E S
Your control panel is capable of detecting a variety of troubles that may affect system performance. In the unlikely event that a problem
should occur, the SYS TBL (system trouble) light will display in the keypad window along with one or more of the following error codes.
If the problem is related to a specific zone or device, the corresponding number will also be indicated. Below is a list of the most
common troubles along with the necessary corrective action, if any. If a message appears that is not listed below, call your security
professional for service. When a system trouble occurs, the keypad can be silenced and the display can be cleared by pressing
C
. The system can then be armed and disarmed as usual.
Note: If you cannot clear a system trouble yourself, call installing company for service as soon as possible.
Trouble
Indication
System Trouble
Condition
Action
E-01
AC Power Failure
This trouble will occur if AC power is not present. Make sure system transformer is plugged into AC
receptacle and check the circuit breaker, otherwise call installing company for service.
E-02
Low Battery
If there has been a recent power failure, the battery may be partially depleted and must be recharged
by the control panel. The control panel performs an automatic test of the battery every 24 hours, at
which time the trouble will clear if the battery has been recharged.
If the trouble does not go away in 24 hours, call installing company for service.
E-03
Communication
Failure
The system was not able to report to central station. If this is due to a temporary interruption in the
telephone service, the trouble can be cleared when the service is restored by performing a
Communication Test:
1.
While disarmed, enter your User Code followed by
R
.
2.
Answer NO (press
Q
) until “15” (Telephone Test) appears in the window.
3.
Press YES (
P
) to send a test signal to the central station.
4.
If the trouble continues, call installing company for service.