Nortel Networks 3456 - Manual (Page 15)

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Call waiting
When you are on a call and another call comes in, the phone rings and the
second call appears in a tab on the phone screen. To answer the call and
place the current call on hold, click the new caller tab. The new call is
answered when you click the tab, so there is no need to click the green answer
button.
Mute
At any time during a call, you can mute your microphone so that the caller
cannot hear what you are saying; you, however, are still be able to hear them.
To mute a call, click on the Mute button
(the Mute button is only displayed
during calls).
Call Transfers
The IP Softphone 3456 offers users a number of different ways to transfer
calls:
• Blind transfer – Pass a call directly to another extension without waiting
for an acknowledgment or busy signal from the destination.
• Announced transfer – Ring the destination extension first and announce
the call before transferring it through.