Using a dss console, Special features for attendants – Nikon UX5000 User Manual

Page 13

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13

Using A DSS Console

For more call handling
power and flexibility, the
DSS Console provides 60
additional Function Keys
(and it’s possible to access
a second page of keys
providing up to 114 possible
function keys) and the DLS
provides 16. (For more on
setting up Function Keys,
see the

Terminal Feature

Handbook.)

If you are an attendant (normally extension 301), you have the following unique features:

Attendant Call Queuing

If also enabled as an operator, calls can wait in queue on a CALL key. This means you are never busy
for calls - they “stack up” under this key instead. Attendant Call Queuing is a permanent, non-program-
mable system feature.

Barge In

You can break into a co-worker’s active call.

Direct Line Access and Forced Line Disconnect

Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.

Line Queuing / Line Callback

Dial a code to wait for a busy outside line to become free.

Night Service / Night Ring

Put the system in the night mode (for after-hours answering). This requires a

Night Mode Function Key.

Removing Lines and Extensions from Service

Remove problem lines from service – and return them to service once corrected.

(See the

Terminal Feature Handbook for more on these features.)

Special Features For Attendants

Features to Make You

More Productive

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