Nortel Networks Business Communications Manager (BCM) & Norstar Installation - Manual (Page 47)

Chapter 6: Reports
Page 47
NOTE: Valid date entry format is Year/Month/Day
Generate Report
• Click on this button to create the report based upon the defaults or user selected
filtering criteria. Some reports may take several minutes due to complex
calculations through millions of data fields. The report will open in a separate
window providing viewing and printing options. You may open as many reports
as you like for viewing purposes but only the last report opened is able to change
pages or re-sort columns. (See Example Report)
Report Results
In this report only the extension column is sortable.
Inbound Calls, Duration& Averages
• Reports the total number of external inbound calls that an extension(s)
participated in and the total duration of all those calls. Duration of calls is
calculated by talk time only and does not include time that calls may have been
placed on hold or parked. The average time per call is displayed under "Avg."
Outbound Calls, Duration & Averages
• Reports the total number of external outbound calls that an extension(s)
participated in and the total duration of all those calls. Duration of calls is
calculated by talk time only and does not include time that calls may have been
placed on hold or parked. The average time per call is displayed under "Avg.
Internal Calls & Duration
• Reports the total number of internal intercom calls that an extension(s)
participated in and the total duration of all those calls. Duration of calls is
calculated by talk time only and does not include time that calls may have been
placed on hold or parked.
Total Calls