Nortel Networks Nortel IP Phone 1230 - Manual (Page 148)

Troubleshooting your IP Phone 1230
148
Troubleshooting your IP Phone
1230
This section provides basic information about troubleshooting your IP
Phone 1230 if Virtual Office causes a problem. For additional help, see
“How to get help” on page 22 .
Virtual Office
Virtual Office can cause error messages to display on-screen.
Table 10 on page 148 lists error messages and describes actions to
correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed
message
Probable cause Action
Busy, try again Remote IP Phone is
active (not idle). Wait for remote IP
Phone to become idle
and try again.
ACD is logged on. Log off ACD IP Phone
before you initiate
Virtual Office from
another IP Phone.
Make Set Busy is
inactive on ACD IP
Phone. Configure Make Set
Busy active on ACD IP
Phone.