Using emergency – Nortel Networks NN43112-107 User Manual

Page 26

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Agent features

26

Using Emergency

Use the

Emergency

feature to contact your supervisor immediately in an

emergency situation.

To use the Emergency feature:

3.

Press the

Activity

key.

If you are performing multiple tasks,
repeat steps 1 and 2.

Note: If configured, you can enter
Activity Codes while in the Not Ready
state and run Not Ready Reason Codes
by Agent report in Contact Center
Manager Administration to track Not
Ready time.

1.

During an active call, press the

Emergency

key.

Note: The Emergency LCD remains lit
as long as the feature is active.

When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.

2.

Press the

Emergency

key again to

transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.

Activity

Emergency

Emergency

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