Using call agent, Using interflow – Nortel Networks NN43112-107 User Manual
Page 33
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Supervisor features
33
Using Call Agent
Use the Call Agent feature to contact an agent.
To use Call Agent:
Using Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
To use Interflow:
2.
Press the
Goodbye
key to end the call.
1.
Press the
Call Agent
key.
or
2.
Choose one of the following:
— Press a selected
Agent
key.
— Dial the agent’s Position ID.
3.
Press the
Goodbye
key to end the call.
1.
Press the
Interflow
key.
Note: The Interflow LCD flashes while
the feature is active.
(Goodbye)
CallAgt
AgenKey
(Goodbye)
Interflow
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