Nortel Networks 1000 - Manual (Page 20)

Agent and Supervisor features
20
Agent and Supervisor features
This section describes the following login features that are common to the
Call Center Agent and Supervisor:
• Agent Login
• Login with Agent ID and Multiple Queue Assignments
• Agent Logout
Agent Login
Use the Agent Login to enter an Automated Call Distribution (ACD)
queue. If an Agent ID is assigned, enter the four-digit code at the display
screen prompts.
1. Lift the handset.
2. Tap the Incalls soft key.
3. If Enter Agent ID appears on the
screen, use the dialpad to enter the ID.
4. Press the # key. The telephone enters a
Not Ready state.
5. To join the ACD queue, choose one of
the following:
— Tap the Incalls soft key.
— Tap the NotReady soft key.