Place or answer non-acd calls – Nortel Networks 1000 User Manual

Page 30

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Agent features

30

Place or answer non-ACD calls

Use this feature to place or answer calls on an individual line.

To place a call

To answer a call

2. To return to the queue, choose one of

the following:

— Tap the

Incalls

soft key

— Tap the

NotReady

soft key.

1. Tap the individual DN soft key.

2. Use the dialpad to dial the telephone

number.

Note: The DN soft key color changes
and remains altered as long as the call is
active.

When the soft key for the individual DN
soft key flashes, tap the DN soft key.

Note: The DN soft key color changes
and remains altered as long as the call is
active.

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