Nortel Networks 1000 - Manual (Page 28)

Agent features
28
Use Activity code
You use Activity codes to record the types of activities performed.
To record activities
3. Press the Services soft key. Set the
On-hook default path
to
Headset Enabled
.
1. When the Activity soft key is flashing, tap
the Activity soft key.
2. Use the dialpad to enter the Activity
code.
3. Tap the Activity soft key.
If performing multiple tasks, repeat these
steps.
Note: If configured, Activity codes can
be entered while in the NotReady state.