Software tokens, Security troubleshooting, Use a certificate to authenticate your smart card – Blackberry 8330 User Manual

Page 242: About software tokens, Change the pin for a software token on your device, I cannot type a password, I cannot unlock my device using my smart card

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Use a certificate to authenticate your smart card

If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card
to unlock your BlackBerry® device.

1. In the device options, click Security Options.

2. Click General Settings.
3. Set the Authentication Certificate field.

4. Press the Menu key.
5. Click Save.

To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.

Software tokens

About software tokens

You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates
periodically and a PIN. For more information about software tokens, contact your administrator.

Change the PIN for a software token on your device

1. In the device options, click Security Options.

2. Click Software Tokens.
3. Click a software token.

4. Click Specify PIN.

Security troubleshooting

I cannot type a password

Verify that you are using the multi-tap input method.

I cannot unlock my device using my smart card

Try performing the following actions:

• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart

card.

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