Onkyo TX-NR709 User Manual
Page 82
 
82
En
Troubleshooting
Case 1:
If “No Update” is displayed on the front display of the 
AV receiver, it means that the firmware has already been 
updated. You do not need to do anything further.
Case 2:
If an error occurs, “Error!! *-** No media” is displayed 
on the front display of the AV receiver. (Alpha-numeric 
characters on the front display are denoted by asterisks.) 
Refer to the following table and take appropriate action.
■
Errors during an update via USB
Case 3:
If an error occurs during the update, disconnect then 
reconnect the AC power cord and try again.
Case 4:
If an error occurs due to a wrong selection of input 
sources, turn off and on the AV receiver. Then retry the 
update.
8
Select “Hardware Setup” and press
ENTER.
9
Select “Firmware Update” and press
ENTER.
10
Select “via USB” and press
ENTER.
11
Select “Update” and press
ENTER.
The update process will begin.
During the update process, the on-screen display 
may disappear depending on the updated program. 
When this occurs, you can still view the update 
progress on the front display of the AV receiver. The 
on-screen display will reappear after the update is 
complete, and upon turning the AV receiver off and 
on again.
Do not turn off the AV receiver and do not remove 
the USB device during the update process.
12
The message “Completed!” appears on the front 
display of the AV receiver, indicating that the 
update has been completed.
13
Using
ON/STANDBY on the front panel, turn
off the AV receiver and then remove the USB 
device.
Do not use RECEIVER on the remote controller.
Congratulations! You now have the latest firmware 
installed on your Onkyo AV receiver.
Error Code
Description
*
-10,
*
-20
The USB device was not detected. Make sure 
the USB flash memory or USB cable is 
properly connected to the USB port. If the 
USB storage device has its own power supply, 
use it to power the USB device.
*
-14
The firmware file was not found in the root 
folder of the USB device, or the firmware file 
is for another model. Retry and download the 
file on the support page of the web site, 
following the on-site instructions. If the error 
persists, please contact Onkyo Support and 
provide the error code.
Others
Retry the update procedure from the 
beginning. If the error persists, please contact 
Onkyo Support and provide the error code.
ONKYO SOUND & VISION CORPORATION
2-1, Nisshin-cho, Neyagawa-shi, OSAKA 572-8540, JAPAN
The Americas
ONKYO U.S.A. CORPORATION
18 Park Way, Upper Saddle River, N.J. 07458, U.S.A.
Tel: 800-229-1687, 201-785-2600
Fax: 201-785-2650
Hours: M-F 9am-8pm/Sat-Sun 10am-4pm ET
<http://www.us.onkyo.com/>
Europe
ONKYO EUROPE ELECTRONICS GmbH
Liegnitzerstrasse 6, 82194 Groebenzell, GERMANY
Tel: +49-8142-4401-0 Fax: +49-8142-4401-555
<http://www.eu.onkyo.com/>
China, Hong Kong
ONKYO CHINA LIMITED
Unit 1&12, 9/F, Ever Gain Plaza Tower 1, 88, Container Port Road, 
Kwai Chung, N.T., Hong Kong
Tel: 852-2429-3118 Fax: 852-2428-9039
<http://www.onkyochina.com/>
Asia, Oceania, Middle East, Africa
Please contact an ONKYO distributor referring to Onkyo SUPPORT 
site.
<http://www.intl.onkyo.com/support/local_support/index.html>