Quantum Tape Drive A-Series - Manual (Page 41)

Chapter 3 Using Your Tape Drive
Power On Self-Test (POST) Troubleshooting
Quantum A-Series Tape Drives User’s Guide 25
If, after attempting the recommended actions listed in the table, the
problem still exists or recurs, a hardware failure may be the cause.
Contact your service representative.
Table 6 Troubleshooting Chart
Over Temperature
Condition
3
The tape drive has a thermal sensor located in the tape path. This sensor,
which is used to accurately monitor the air temperature in the tape path,
issues a TapeAlert warning at 47 degrees C, and detects an overtemp
condition when the temperature in the tape path reaches 50 degrees C.
When the tape path temperature sensor detects an overtemp condition,
the tape rewinds, unloads, and ejects from the tape drive. (As long as the
tape drive is not mounted in a tape automation library, the tape ejects.)
If the tape drive is mounted in a tape automation library, the data
cartridge rewinds to BOT and unbuckles in preparation for unloading,
but does not automatically eject.
If… Then… You should…
The system does not recognize
the tape drive.
Host computer may not be
configured to recognize the
network.
Configure system to recognize
the tape drive’s ID.
Network/IP parameters may
not be correct.
Configure network/IP
parameters.
Network cable may be loose. Ensure that the network cable is
fully seated at each connector
end.
The tape drive does not power
on.
No power is reaching the tape
drive.
Check the tape drive’s power
cable connection at the back of
the system.
You are experiencing reduced
drive transfer rates.
Check your operating
environment (host PC) and
cabling.
Update the cable to CAT-5E or
CAT-6. If the problem persists,
please contact customer
support.