Tripp Lite OMNIVS500U - Manual (Page 3)

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Storage and Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected
from the UPS. Press and hold the ON/OFF/TEST switch for one second. Your UPS will be
completely turned off (deactivated), and will be ready for storage. If you plan on storing
your UPS for an extended period, fully recharge the UPS batteries every three months. Plug
the UPS into a live AC outlet, turn it on by pressing and holding the ON/OFF/TEST switch
for one second, and allow the batteries to recharge for 4 to 6 hours. If you leave your UPS
batteries discharged for a long period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp
Lite. For more information on service, visit www.tripplite.com/support. Before returning
your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA)
number, which is required for service. This simple on-line form will ask for your unit’s
model and serial numbers, along with other general purchaser information. The RMA
number, along with shipping instructions will be emailed to you. Any damages (direct,
indirect, special or consequential) to the product incurred during shipment to Tripp Lite
or an authorized Tripp Lite service center is not covered under warranty. Products
shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation
charges prepaid. Mark the RMA number on the outside of the package. If the product is
within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
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