Taser IT-INST-TC-001 - Manual (Page 35)

TASER CAM User Manual
IT-INST-TC-001 Rev: C August 28, 2006 Page: 35 of 37
©2006 TASER International, Inc. All rights reserved.
TROUBLESHOOTING THE TASER CAM
Symptom Cause Possible Solution
The TASER CAM will
not charge fully or at all,
but the charge indicator
light is flashing. The battery is defective or
there have been too many
charge cycles. Contact TASER
International to replace
the battery.
The cable/charger is bad. Use a different cable.
The wall outlet is not
working. Use a different wall
outlet/socket.
The USB port is not working. Use a different port.
The USB/wall charging cable
is disconnected. Make sure the cable is
connected properly.
The TASER CAM
charge indicator light will
not come on.
The TASER CAM is
damaged. Contact TASER
International.
The TASER CAM is
operating in extremely cold
conditions. The TASER CAM power
runs down too quickly.
The battery has had too
many charge cycles. Contact TASER
International to replace
the battery.
The X26 keeps
rebooting with the
TASER CAM inserted. There is debris on the gold
battery contacts. Clean the contacts
using the TASER
International
recommended cleaning
kit.
The battery percentage
is reading “00”. The TASER CAM battery is
discharged.
The firmware in the TASER
CAM is corrupted.
Charge the TASER
CAM.
Use the firmware
programmer to update
the corrupted image.