Ultimate Technology 1800 - Manual (Page 12)

© 2008 UTC RETAIL. All rights reserved. 11692014 Rev C Page 12 of 12
Troubleshooting Procedures
The following table presents symptoms and solutions for problems potentially encountered when installing
the 1800 Series Bundled POS System components.
Symptom Solutions
Touch screen accuracy
is off
• Recalibrate the touch screen using the calibration utility.
The printer does not
have power.
• Check to see if the printer power cable is properly connected to the
printer.
• Make sure that the printer power switch is ON.
The printer has power
but the system does
not boot to Windows. • Push the ATX power button in the front of the logic unit located on the
lower front right hand side of the unit.
A keyboard error
message displays
when you boot the
1800 Series POS unit. • Check to see if the keyboard cable is properly connected to the
keyboard. Make sure that the keyboard cable is connected to the
keyboard port (purple) on the logic unit, not to the mouse port (green).
The rear customer
display does not have
power. • Make sure the customer display is plugged in to connector provided
on back of unit behind the panel cover.
Please call UTC RETAIL’s Technical Support at 800.349.0546, if you have any problems not addressed in
the Troubleshooting Procedures or have questions about other sections of this documentation.