VisionTek Theater 550 PRO - Manual (Page 29)

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Customer Support Options
If you require further assistance with your product, the following Customer Care options are available to you:
Service Access Additional Info
Online www.visiontek.com
www.ati.com
• Always available.
• Complimentary.
VisionTek
Telephone
US Visiontek
1-866-VTEK-411
(1-866-883-5411)
• 8:00AM - 5:00PM CST.
Monday thru Friday.
ATI
Telephone
US & Canada 1-905-882-2626 • 9:00AM - 7:00PM EST.
Monday thru Friday.
• Complimentary for registered
users only
ƒ International and local toll
charges to Canada may apply.
ATI
Telephone
US & Canada
Priority Pay-
Per-Incident 1-900-733-2843 • 9:00AM - 7:00PM EST.
Monday to Friday.
• $19.95 per incident (subject to
change without notice).
VisionTek tech Support and/or ATI Customer Care will work to resolve your issue and help you to get your product
up and running. If your issue is not resolved, our technicians will determine whether the difficulty you are
experiencing is the result of the product, whether your product contains a defect, and whether your product should be
returned to VisionTek for warranty service.
• ATI Customer Care is unable to assist with refunds, returns, or exchange specific inquiries. If resolving the
problem being experienced is critical to your decision to keep the product, it is your responsibility to ensure that
you know and are within the period of time your reseller will allow for refunds, returns or exchange.
• ATI is not responsible for any expense incurred accessing Customer Care. It is expected that customers will
review the expense associated with the available support options and will choose the method that best meets
their needs and budget.
• ATI Customer Care reserves the right to limit support options for products that are not registered or are at End
of Life.