Troubleshooting – VTech BS5872 User Manual
Page 44
44 ADDITIONAL INFORMATION
Troubleshooting
Problem
Suggestion
My Caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe to this service for this feature to work on
your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID compatible equipment.
Common cure for
electronic equipment.
If the unit does not seem to be responding normally, then try putting the handset in its base. If it
does not seem to respond, do the following (in the order listed):
1. Disconnect the power to the base.
2. Disconnect the handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the battery(ies).
6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute for
this to take place.