VTech A700 - Manual (Page 42)

Preventing and solving problems
• Smart (SIM) card may not be correctly located. Ensure
the SIM is correctly orientated and secured using the
metal slider.
• Damaged smart (SIM) card. Visually check it and
return, if necessary to your Service Provider.
• SIM contacts may be dirty. Clean the SIM contacts using
a dry cloth or a soft pencil eraser.
PIN error
• 3 incorrect entries. Type the Personal Unblocking Key
(PUK) code, provided by your network (see Phone
security
features section). If your PUK or PIN codes are
lost, call your Service Provider.
No connection to network
• Weak signal. Move to higher ground, or to a window or
open space.
• Outside GSM coverage. Check the network coverage
map to see whether you should have coverage.
• SIM not valid. Contact your Service Provider.
• New network not authorized. Try selecting the network
manually, or try another network. If the problem
persists, contact your Service Provider.
Phone loses network
• Weak signal. Reconnection, or connection to another
network is automatic. Switching off and on may
accelerate this.
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If you experience a problem when using your phone, first
try to solve the problem using the information below:
Can’t switch the phone on
• Battery may be drained. Charge it and check the
charging indication in the display.
• Battery contacts may be dirty. Clean the contacts on
both the battery and the phone using a dry cloth.
Switch the phone on and off a few times.
• New replacement battery. Recharge the battery.
• The battery may have been incorrectly charged,
inducing its automatic safety circuit which remains in
force for six hours. Remove battery and wait for six
hours, then refit and try to switch on your phone.
No charging display
• Battery may be drained. Charge it for 2 hours, then
disconnect and charge normally.
• Battery may be defective. Battery performance reduces
over a period of time. Replace the battery. The battery
will last longer if you keep it out of extreme heat.
• Check the A/C power socket, and the connection to the
phone.
• Do not charge the battery in extreme temperature
conditions.
‘Check SIM’ is displayed after fitting it
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