VTech XL Series - Manual (Page 45)

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TROUBLE SHOOTING
1. When I press the ON button, nothing happens
• Make sure the power button is turned on and your unit is plugged in.
• If you are using batteries, check to see if they are aligned correctly.
2. The low battery message keeps appearing
• Back up your data to the Computer, then replace your batteries immediately.
3. The power light is on, but I cannot see anything
• Adjust the screen contrast using the contrast control dial.
4. The “Memory Full” message keeps appearing
• Delete unused files to free-up memory.
5. I cannot hear the sounds
• Go to My Setup and turn the sound on.
• Adjust the sound using the volume control dial.
6. My screen froze and it is not responding to any input
• Use the tip of a paperclip (or a similar object without a sharp tip) to gently press the
Reset button.
7. My device keeps turning off
• After a period of inactivity, your device was designed to automatically turn off. You can
adjust or change the auto turn-off feature by going into My Setup.
8. I forgot my Password
• You can use your special question to get your password. If you cannot remember after
five tries, turn off your unit, then press Power button and Reset in the same time to
erase all the information stored.
NOTE: This will reset your entire device.
9. My Sync operation failed
• Try Sync again.
• Check to make sure the connection between your unit and PC is correct.
• Make sure your Sync Cable is not frayed or damaged and is connected into the USB
port.
• Make sure you have successfully installed the XL Series™ Desktop Software on
your computer.