Troubleshooting, Before you call – Winix Air Cleaner User Manual

Page 14

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© WINIX INC. 2500 West Higgins Rd, Suite 610, Hoffman Estates IL 60195, USA

TROUBLESHOOTING

The remote control
does not work.

The unit leaves smoke
and odors in the air.

The unit seems to
produce odors.

The dust or odor light
is green, but there is
still dust/odor in the air.

The dust or odor light
is orange or red, but
the air seems clean.

Unit makes a ticking
sound.

Unit interferes with
radio or television
reception.

The REPLACE FILTER
INDICATOR remains lit
after replacing the filter
cassette.

PROBLEM

• Make sure the remote control batteries are inserted correctly.
• Replace worn-out batteries.

• Make sure the sensor is not blocked or clogged.
• Move the unit closer to the offending odors.
• Replace or wash the filter as needed.

• Replace or wash the filter as needed.

• Clear the sensor with a vacuum cleaner, as it may be blocked
or clogged.

• Clear the sensor with a vacuum cleaner, as it may be blocked
or clogged.

• This indicates that the PlasmaWave

TM

function is working.

If the sound is distracting, turn off this function while you are
in the room.

• Because this unit radiates radio frequency energy, we suggest
you try one or more of the following:

- For better reception, adjust the television/radio antenna.
- Move the unit away from the affected television/radio.
- Plug the unit power cord into an outlet different from the
television/radio power cord.

• Press the FUNCTION and OFF TIMER buttons at the same
time for five seconds. The REPLACE FILTER INDICATOR

will flash five times and turn off.

POSSIBLE SOLUTION

13

Before you call

Solutions to Common Problems

Review this list before you call for service. This list covers problems that are not the result
of defective materials or workmanship.

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