Wacom 12WX - Manual (Page 41)

Troubleshooting
Page 39
TESTING CONTROLS AND INPUT TOOLS
If the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as you expect, it is a good idea
to first check the assigned functions or reset them to their default conditions. A quick way to reset a
pen to its default settings is to remove it from the T
OOL list by clicking on the list’s [ – ] button. After the
pen has been removed, place it back onto the display screen surface and the pen will be re-added to
the T
OOL list with its default settings.
Open the Wacom Tablet control panel and click on the A BOUT button. In the dialog box that appears,
click on the D IAGNOSE ... button to open the D IAGNOSTICS dialog box. The D IAGNOSTICS dialog box
displays dynamic information about the Cintiq pen display and pen. This information is used when
testing Cintiq and your input tool(s).
If more than one Cintiq unit is connected to your system, be sure to select the unit for which you are
testing in the T
ABLET I NFO column.
Note: When testing your tool buttons, if a button is set to R ADIAL M ENU or O PEN /R UN ..., that function
will occur when the button is pressed. In this case you may want to change the button function
before testing.
TESTING THE EXPRESSKEYS
1. With the D IAGNOSTICS dialog box open, observe the T ABLET I NFO column as you test the
ExpressKeys. If you have more than one Cintiq unit connected to your system, be sure to select
the unit you are testing from the T
ABLET I NFO column.
2. Test the ExpressKeys by pressing them one at a time. Each time you press a key, its number will
be displayed next to either the L
EFT K EYS or R IGHT K EYS category, depending on which keys group
you are testing.
3. When you are done, click the C LOSE button to exit the dialog box.
Important: Remember that some applications can override and control the ExpressKey functions.
Consider closing any open applications except the Wacom Tablet control panel when testing
the ExpressKeys.
TESTING THE TOUCH STRIPS
1. With the D IAGNOSTICS dialog box open, observe the T ABLET I NFO column as you test each Touch
Strip. If you have more than one Cintiq unit connected to your system, be sure to select the unit
you are testing from the T
ABLET I NFO column.
2. Slide your finger up or down along the entire length of the Touch Strip you want to test. As you
touch and move your finger along the Touch Strip, a number will indicate the current finger
position for the respective Touch Strip next to L
EFT T OUCH S TRIP or R IGHT T OUCH S TRIP .
3. When you are done, click the C LOSE button to exit the dialog box.
Important: Remember that some applications can override and control the Touch Strip functions.
Consider closing any open applications except the Wacom Tablet control panel when testing
the Touch Strips.