XM Satellite Radio XMD076A - Manual (Page 22)

Installation Manual
XMD076A
XMD076A-3 Information is subject to the 18
Rev C , 06/22/06 restrictions on the title page
H E A D S U P T E C H N O L O G I E S
4.0 Factory Service Policies
4.1 Technical Support
Technical support or service questions may be submitted to the following:
Email: [email protected]
Voice: 972-980-4890
Fax: 972-980-4743
A Heads Up Technologies customer support representative will respond as soon as
possible. Heads Up Technologies business hours are 8:00 AM to 5:00 PM Central Time,
Monday through Friday.
Issues with the MFD must be resolved through the MFD manufacturer.
4.2 General Service Procedures
Service of a XMD076A component performed at the factory typically includes an
overhaul consisting of a thorough inspection, repair as needed and functional tests.
Antennas that are used in this system are not serviceable and can only be inspected and
tested. Faulty or damaged antennas must be replaced.
Prepare a packing slip that includes the part number(s) and serial number(s) of the items
to be returned, along with a complete description of the problem, requested service and
special instructions. The packing slip must also include a contact name, daytime
telephone number and return shipping address.
To return an item, securely pack it in the original shipping container, if possible. Ship it to
the address provided by the Heads Up Technologies customer service representative.