Xantrex Technology Solar 400 - Manual (Page 64)

Warranty and Return
48 975-0328-01-01
If you are returning a product to a Xantrex Authorized Service Center (ASC) A
Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility and that the ASC repairs this particular
Xantrex product.
Out of Warranty Service
If the warranty period for your XPower Powerpack Solar 400 has expired, if the unit was
damaged by misuse or incorrect installation, if other conditions of the warranty have not
been met, or if no dated proof of purchase is available, your unit may be serviced or
replaced for a flat fee.
To return your XPower Powerpack Solar 400 for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA) number and follow the
other steps outlined in “Return Procedure” on page 47.
Payment options such as credit card or money order will be explained by the Customer
Service Representative. In cases where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.