3Com TRGpro - Manual (Page 239)

Appendix B Page 231
Password problems
Problem Solution
I forgot the
password, and my
handheld computer
is not locked. You can use Security to delete the
password. If you do this, your handheld
computer deletes all entries marked as
private. You can, however, perform a
HotSync operation before you delete the
password: the HotSync process backs up all
entries, whether or not they are marked
private. In this case, the following
procedure restores your private entries and
lets you access them:
1. Use the Palm Desktop software and
the cradle to synchronize your data.
2. Tap Forgotten Password in Security
to remove the password and delete
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the
private records by transferring them
from your computer to your
handheld computer.
I forgot the password
and my handheld
computer is locked. ■ If you assign a password and lock your
handheld computer, you must perform
a hard reset to continue using your
handheld computer. See “Performing a
hard reset” in Appendix A for more
information.