Document Outline

• Software License Agreement
• Table of Contents
• About This Guide
  • Documentation
• Introduction
  • Phone Features
  • Requirements
  • Installation and Setup
• Getting Started
  • Plugging in and Starting the Phone
  • Idle Screens
    • Idle Screen 1
    • Idle Screen 2
  • Incomplete Configuration
  • No Service
• IP Phone Keys and Key Descriptions
  • Key Panel
• Methods for Customizing Your Phone
  • Phone Options via the IP Phone UI
    • Simplified Options Menu
    • Using the IP Phone UI
      • Reference
  • Phone Options via the Aastra Web UI
    • Using the Aastra Web UI
• Phone Status
  • Phone Status via IP Phone UI
  • Finding Your Phone’s IP Address
  • Phone Status via the Aastra Web UI
    • SIP Account Status
• Customizing Your Phone
  • Ring Tones and Tone Sets
    • Ring Tones
      • Ring Tones Table
    • Ring Tone Sets
    • Configuring Ring Tones and Tone Sets
  • Contrast Level
    • Setting Contrast Level
  • Live Dialpad*
    • Enabling/Disabling Live Dialpad
  • Set Audio
    • Audio Mode
    • Headset Mic Volume
    • Setting Audio Mode and Headset Mic Volume
  • Time and Date
    • Configuring Time and Date
      • Set Time and Time Format
      • Set Date and Date Format
      • Set Time Zone
      • Set Daylight Savings Time
      • Set Time Servers
  • Language
    • Specifying the Language to Use
    • Language Input
      • Keypad Input Alphabet Tables
      • English
      • French
      • Spanish
      • German
      • Italian
      • Portguese
      • Configuring Language Input Using the IP Phone UI
    • Latin 2 Character Set
  • User Password
    • Setting a User Password
  • Resetting a User Password
    • Reset a User Password
  • Restarting Your Phone
  • Phone Lock
    • Locking/Unlocking a Phone
      • Lock the Phone
      • Lock the Phone
      • Unlock the Phone
  • Defining an Emergency Dial Plan
    • Define an Emergency Dial Plan
      • Reference
• Line Keys and Programmable Keys
  • Multiple Line and Call Appearance Keys
  • Programmable Keys
  • Line Key
    • Configuring a Line Key
  • Creating a Speeddial Key
    • Speeddial Prefix
    • Press-and-Hold to Create a Speeddial (applicable to programmable keys and keypad keys
    • Creating a Speeddial Using the Speed Dial Edit Option
    • Creating a Speeddial Key Using the Save Key
    • Creating a Speeddial Using a Programmable Key
    • Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI
    • Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key
  • Editing Speeddial Keys
    • Editing a Speeddial on a Programmable Key
    • Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI
  • Do Not Disturb (DND) Key
    • Configuring a DND Key
  • Busy Lamp Field (BLF) Key
    • Example
    • Configuring a BLF Key
  • BLF List Key
    • Configuring a BLF List Key
  • Flash Key
    • Configuring a Flash Key
  • Automatic Call Distribution (ACD) Key (for Sylantro Servers)
    • Configuring an Automatic Call Distribution (ACD) Key
    • Using the ACD Feature on your IP Phone
      • ACD LED Table
    • Using the ACD Key
  • Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)
    • Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)
    • Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)
    • Using Directed Call Pickup/Group Call Pickup
      • Using Directed Call Pickup (DCP)
      • Using Group Call Pickup (GCP)
  • XML Key
    • Configuring an XML Key
    • Accessing the XML Service
  • Sprecode Key
    • Configuring a Sprecode Key
  • Park/Pickup Keys
    • Configuring Park/Pickup Keys
    • Using the Park Call/Pickup Parked Call Feature
      • Park a Call
      • Pickup a Parked Call
  • Last Call Return (lcr) Key (for Sylantro Servers)
    • How it works
    • Configuring a Last Call Return Key
  • Call Forward Key
    • Configuring a Call Forward
  • BLF/Xfer
    • BLF/Xfer Key Requirements and Functionality
    • Configuring a BLF/Xfer Key
  • Speeddial/Xfer Key
    • Speeddial/Xfer Key Requirements and Functionality
    • Configuring a Speeddial/Xfer Key
  • Speeddial/Conference Key
    • Configuring a Speeddial/Conf Key
  • Directory Key
    • Reference
    • Configuring a Directory Key
  • Intercom Key
    • Configuring an Intercom Key
    • Using the Icom Key (for Outgoing Intercom Calls)
      • Reference
  • Services Key
    • Configuring a Services Key
    • Using the Services Key
  • Phone Lock Key
    • Configuring a Phone Lock Key
    • Using the Lock/Unlock Key on the IP Phone
      • Lock the Phone
      • Unlock the Phone
  • Paging Key (Sends the RTP Stream)
    • Configuring a Paging Key
    • Using the Paging Key
  • None Key
    • Setting a None Key
  • Deleting a Key
• Making Calls
  • Dialing a Number
  • Using Handsfree Speakerphone
  • Using a Headset
    • Advanced Volume Controls for the Headset Mic
      • To change the volume:
    • Making and Receiving Calls Using a Headset
  • Redial
    • Accessing the Redial List
    • Deleting from the Redial List
      • Delete All Items
  • Mute
• Receiving Calls
  • Answering an Incoming Call
    • To answer the call
  • Sending an Incoming Call to Voicemail
• Handling Calls
  • Placing a Call on Hold
    • To place a call on hold
    • When on Hold
    • Automatic Hold
    • Retrieving a Held Call
  • Transferring Calls
    • Blind Transfer
    • Consultive Transfer
    • Transferring Two Existing Calls
  • Conferencing Calls
    • Conference State Screens
    • Local Conferencing
      • Using Local Conferencing
      • Joining Two Active Calls in a Single Conference
    • Centralized Conferencing (for Sylantro and Broadsoft Servers)
      • Reference
      • Using Centralized Conferencing
      • Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)
      • Setting Up Multiple Conferences (for Sylantro Server only)
      • Joining Additional Parties to Active Conferences
    • Ending a Conference and Transferring Remaining Parties
  • Ending Calls
• Managing Calls
  • Directory List
    • Accessing Your Directory
    • Sorting Entries and Quick Search Feature
    • Managing the Directory List
    • Add a New Entry to the Directory List
      • Adding an Entry to the Directory List from the Save Key
    • Edit an Entry in the Directory List
    • Delete an Entry from the Directory List
    • Save an Entry to the Directory List
      • Saving from the Display
      • Saving from the Callers List
      • Saving from the Redial List
    • Downloading the Directory List to Your PC
      • Download the Directory List
  • Callers List
    • Caller’s List Screen Display
    • Accessing the Callers List
    • Editing Entries in the Callers List
    • Deleting Entries From the Callers List
    • Downloading the Callers List to Your PC
      • Download the Callers List
  • Account Configuration (DND and Call Forwarding)
    • DND Account-Based Configuration
    • Configuring a DND Key
    • Configuring DND Using the Aastra Web UI.
    • Using DND Modes via the IP Phone UI
      • DND in Account Mode
      • DND in Phone Mode (Default)
      • DND in Custom Mode
    • Call Forward Account-Based Configuration
    • Configuring CFWD Using the Aastra Web UI
    • Using CFWD via the IP Phone UI
      • CFWD in Account Mode
      • CFWD in Phone Mode
      • CFWD in Custom Mode
  • Missed Calls Indicator
    • Accessing and Clearing Missed Calls.
  • Voicemail
    • Using Voicemail
• Additional Features
  • Star Codes
  • Suppress DTMF Playback
    • Configuring Suppression of DTMF Playback
  • Display DTMF Digits
    • Configuring Display of DTMF Digits
  • Enable/Disable Call Waiting
    • Enabling/Disabling Call Waiting
  • Play Call Waiting Tone
    • Configuring Call Waiting Tone
  • Stuttered Dial Tone
    • Configuring Stuttered Dial Tone
  • XML Beep Support
    • Configuring XML Beep Support
  • Status Scroll Delay
    • Configuring Status Scroll Delay
  • Incoming Call Interrupts Dialing
    • Transfer/Conference Call Behavior
    • Intercom Behavior
    • Configuring "Incoming Call Interrupts Dialing"
  • Switch UI Focus to Ringing Line
    • Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI
  • Preferred Line and Preferred Line Timeout
  • Goodbye Key Cancels Incoming Calls
    • Configuring Goodbye Key to Cancel Incoming Calls
    • Using the Goodbye Key to Cancel Incoming Calls Feature
  • UPnP Mapping Lines (for remote phones)
    • Configuring UPnP Mapping Lines
  • Message Waiting Indicator
    • Configuring Message Waiting Indicator
  • Incoming Intercom Call Features
    • Incoming Intercom
    • Microphone Mute
    • Auto-Answer/Play Warning Tone
    • Allow Barge In
    • Configuring Incoming Intercom Settings
  • Using Redial Key for “Last Number Redial”
  • Group RTP Paging (receives RTP streams)
    • Configuring Group RTP Paging
  • Use LLDP ELIN
    • Configuring LLDP ELIN
  • Shared Call Appearance (SCA) Call Bridging
    • Keys States and LED Behavior
• Available Features Enabled by Administrators
  • Outgoing Intercom Calls
  • Missed Call Summary Subscription
  • Customizable Callers List Key
  • Autodial (Hotline and Warmline)
  • Centralized Conferencing
    • Reference
  • Answer and Ignore Keys for XML Applications
  • Playing a WAV File On Your Phone
    • IP Phone UI Screen During WAV Streaming
  • Using the Keypad During Active XML Applications
  • Key Redirection
    • Conference, Transfer, Redial, Intercom Keys and Voicemail Option
    • Options Key
  • XML Applications and Off-Hook Interaction
  • XML Override for a Locked Phone
  • RTP Recording and Simultaneous Playing
  • “Hold” Feature Enhancement (for Broadsoft Servers)
  • Configurable Save and Delete Keys
  • Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)
    • IP Phone UI when Broadsoft CMS is Enabled
  • Diverting Calls from Your Phone
  • Display of Call Destination Information
• Troubleshooting Solutions
  • Why is my display blank?
  • Why is my speakerphone not working?
  • Why can’t I get a dial tone?
  • Why doesn’t my phone ring?
  • Why is the light not coming on with a new Voice Mail Message?
  • Why is my handset not working?
  • How do I find the IP address of my phone?
  • Why does my phone display the “No Service” message?
  • How do I change my user password?
  • Why does my phone display "Bad Encrypted Config"?
  • How do I restart the IP phone?
  • How do I lock my phone?
    • Lock the Phone
    • Unlock the Phone
    • Lock the Phone
    • Unlock the Phone
• Limited Warranty
  • Exclusions
  • Warranty Repair Services
  • After Warranty Service
• Appendix A - Time Zone Codes
  • Time Zone Name/Time Zone Code Table
• Index