Troubleshooting, Appendix – VTech DM221-2 Manual User Manual
If you have difficulty with this product, please try the suggestions below. For
customer service, visit our website at www.babymonitors.vtech.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My audio monitor does not work at all.
Make sure the baby unit and the parent units are installed correctly (pages 2 to 5).
Make sure the parent unit battery pack is installed (pages 3 and 4) and charged
correctly (page 6). For optimum daily performance, charge the parent unit when it is
not is use.
Make sure the power adapters are securely plugged into the outlet not controlled by a
Make sure the power adapter cords are plugged firmly into the baby unit and
Make sure the baby unit and the parent unit are turned on.
The parent unit may be too far away from the baby unit. Move the parent unit closer
to the baby unit (but not less than 3 feet).
Unplug the electrical power to the baby unit and parent unit. Wait for approximately
15 seconds, then plug it back in. Turn on the baby unit and the parent unit. Allow up
to one minute for the baby unit and the parent unit to synchronize.
Charge the battery in the parent unit for up to 11 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the
parent unit before it can be used for a very short time (page 6).
Completely remove and install the battery again. If that still does not work, it may be
necessary to purchase a new battery.
Large obstructions may impact the reception. Try to relocate the baby unit, away from
large obstructions such as walls and doors.
Other electronic products such as HAM radios and DECT cordless phones can cause
interference with your audio monitor. Try installing your audio monitor as far away as
possible from these types of electronic devices.
The audio monitor produces high-pitched noise.
The parent unit may be too close to the baby unit or another parent unit. Make sure
the parent units and the baby unit are at least 3 feet away from one another.
You may be too close to the baby unit or another parent unit when you
press and hold
TALK. Make sure the parent units and the baby unit are at least 3 feet
away from one another.
You may have set the sensitivity level too high. You may need to adjust the sensitivity
You may need to adjust the sensitivity
level to a lower level to avoid audio feedback (page 12).
My parent unit plays any sounds from the baby unit and I think it is too
You may have set the sensitivity level to the highest level (
LEVEL 5). If you do so,
the baby unit will transmit any sounds detected to the parent units. You may need to
adjust the sensitivity level to a lower level (page 12).
You may need to adjust the speaker volume on the parent unit (page 17).