Cobalt Digital COMPASS 9381 HD_SD-SDI Timecode Inserter - Manual (Page 64)

3
Troubleshooting
3-36 9381 PRODUCT MANUAL 9381-OM (V4.3)
9381 Processing Error Troubleshooting
Table 3-4 provides 9381 processing troubleshooting information. If the 9381
card exhibits any of the symptoms listed in Table 3-4, follow the
troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
9381 is not appropriately set for the type of signal being received by the card.
Note: The error indications shown below are typical for the corresponding error con-
ditions listed. Other error indications not specified here may also be displayed
on DashBoard™ and/or the 9381 card edge status indicators.
Note: Where errors are displayed on both the 9381 card and network remote con-
trols, the respective indicators and displays are individually described in this
section.
Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom Error/Condition Corrective Action
• DashBoard™ shows Video
yellow icon and Input Invalid
message in 9381 Card Info
pane.
• Card edge Input Format LEDs
show continuous cycling.
No video input present Make certain intended video source is
connected to appropriate 9381 card video input.
Make certain BNC cable connections between
frame Rear I/O Module for the card and signal
source are OK.
DashBoard™ shows Output
Status error message in 9381
Timecode function submenu
screen. Timecode not available due to
lack of appropriate input
timecode data • Timecode output requires that source and
priority are appropriately selected. Also, video
input must contain appropriate timecode data
and framesync reference.
Refer to Timecode function submenu tab on
page 3-19 for more information.
Ancillary data (closed captioning,
timecode, Dolby
®
metadata,
AFD) not transferred through
9381.
• Control(s) not enabled • Make certain respective control is set to On or
Enabled (as appropriate).
• VANC line number conflict
between two or more
ancillary data items
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-8).