Gt863-py technical support, 6 gt863-py technical support – Rainbow Electronics GT863-PY User Manual
Page 45
GT863-PY Terminal Product Description
80269ST10026a Rev. 0 - 27/09/06
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6 GT863-PY Technical Support
Telit’s technical support to
Telit GT863-PY wireless modem
customers:
• All available technical documentation is included for download into the Website
• Telit’s engineering support is accessible via a selective E-Mail service with 48h replies
assured under normal conditions.
In case of technical inquiries, the following information would be relevant to optimize Technical
Support:
• Write Company, Project, Product Type, Trouble and Person reference in the “subject” field
of the e-mail so that all mails can be easily retrieved also after several forwards
• The e-mail text should report:
o
Product Type
o
Delivery Date
o
Serial Number S/N of the GT863-PY Terminal
o
LOT N.
o
HW and SW code xSxxxxxxHxx
o
HW version of the GT863-PY Terminal: v.xx
o
Installed SW version (AT+CGMR)
o
IMEI (AT+CGSN)
o
Description of the Application, reference to its version (SW, HW)
o
SIM Type (issued by which Mobile Network Operator of Home PLMN or Service
Provider and SIM type & supplier)
o
Network Conditions: location, registered network, coverage (AT#CSURV)
o
Antenna type
o
Used Services (MO, MT, voice, SMS, data, fax, GPRS)
…and then the question or trouble:
• Command & Response sequences
• Listing of the relevant parts of a Python Script
• Signal / pin, timing, levels…
Thank you!