Crown Audio IQ-P.I.P.-SLM - Manual (Page 27)

Page 27
IQ–P.I.P.–SLM Programmable Input Processor with Load Monitoring for IQ Systems
Reference Manual
Crown Audio Division
Technical Support / Factory Service
Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,
Indiana 46517 U.S.A.
Telephone: 219-294-8200
800-342-6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile: 219-294-8301 (Technical Support)
219-294-8124 (Factory Service)
Fax Back: 219-293-9200 ( North America only)
800-294-4094 (North America only)
219-294-8100 (International)
Internet: http://www.crownintl.com
8 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer ser-
vicing to a qualified technician.
8.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)
To obtain service, simply present the bill of sale as proof
of purchase along with the defective unit to an autho-
rized service center. They will handle the necessary
paperwork and repair.
Remember to transport your unit in the original factory
pack.
8.2 North American Service
Service may be obtained directly from the Crown fac-
tory. It is important that you have your copy of the bill of
sale as your proof of purchase.
8.2.1 Factory Service
To obtain factory service, fill out the
service informa-
tion page that follows and send it along with your proof
of purchase and the defective unit to the Crown fac-
tory. For warranty service, we will pay for ground ship-
ping both ways in the United States after receiving
copies of the shipping receipts. Shipments should be
sent “UPS ground.” (If the unit is under warranty, you
may send it C.O.D. for the cost of freight via UPS
ground.) The factory will return it via UPS ground.
Please contact us if other arrangements are required.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory
for service, be sure to fill out the service informa-
tion form that follows and enclose it inside your
unit’s shipping pack. Do not send the service in-
formation form separately.
2. To ensure the safe transportation of your unit to
the factory, ship it in an original factory packing
container. If you don’t have one, call or write
or metal). Ignoring this warning may result in ex-
tensive damage to the unit and the cabinet. Ac-
cessories are not needed—do not send the
instruction manual, cables and other hardware.
If you have any questions, please call or write the
Crown Technical Support Group.
Always use the
original factory pack
to transport the unit.
Crown’s Parts Department. With the exception
of polyurethane or wooden crates, any other
packing material will not be sufficient to with-
stand the stress of shipping.
Do not use loose,
small size packing materials.
3. Do not ship the unit in any kind of cabinet (wood