GE Industrial Solutions GE ZENITH SERIES MDU - Manual (Page 44)

Warranty, Maintenance and Terms
GE Z ENITH C ONTROLS
MDU Owner’s Manual
601 S HILOH R OAD January 2013
Plano, TX 75074 Page 44
9.0 Warranty, Maintenance and Terms
9.1. GE Service Department
The GE Service Department is proud to provide support for its broad range of power quality
products. GE Zenith, Static Switch, Computer Shield, Site Monitoring, and Line Conditioning series
products all are manufactured, sold, and serviced under the GE umbrella. Our commitment to
servicing these products begins with our START UP service, and continues with our factory Warranty
and is continuously maintained through our Preventative Maintenance Contracts.
9.1.1. GE’s Standard Warranty
GE’s Standard Warranty is good for all products for 18 months following shipment or 12
months after START UP, whichever comes first. After the warranty period is over, customer
is on Time & Material basis unless a Preventative Maintenance contract is in effect.
9.1.2. Start Up
GE START UP is mandatory for all MDU’s purchased, and is a sure way of getting your
power quality equipment up and running as you need it. By following our standard START
UP procedures, you can be assured that you power quality equipment will perform to your
requirements. Some of the features and benefits are:

GE START UP services provide a factory-trained customer support engineer to oversee
visual inspection of the installation and system calibration.
 GE START UP service also provides factory-trained customer support engineers to
assist with operational training.
9.1.3. Maintenance Contracts
GE Maintenance contracts help to ensure that the reliability of your critical power systems
is intact. By following our stringent maintenance procedures, GE’s factory trained customer
support engineers provide extra insurance for the availability of critical systems, and
maximize the company’s profitability.
9.1.4. Time and Materials
In most cases the customer will be covered by START UP service or Maintenance Contracts,
however, there may be times when the customer needs GE service and lacks the benefits
that these two packages provide. Therefore, GE provides Time and Material coverage for
those in need of our customer support engineers.