Asus WL-330gE User Manual

Page 70

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Appendix: Troubleshooting

This troubleshooting guide provides solutions to some common problems

that you may encounter while installing or using the ASUS Portable Wireless

AP. These problems require simple troubleshooting that you can perform by

yourself. Contact the ASUS Technical Support if you encounter problems not

mentioned in this section.

Problem

Action

The ASUS Portable Wireless

AP does not power up.

• Use a test meter to measure the voltage output of the power source

through the power plug.
• Check if the power plug is properly connected to the device.

Other devices cannot

communicate with the ASUS

Portable Wireless AP through

a wired network connection.

• Verify your network configuration to ensure that there is no IP

address duplication. Turn off the device in question, then ping the

assigned IP address of the device. Make sure no other device

responds to that address.
• Check if the cables have the proper pin outs and connectors. You

may also use another LAN cable.
• Make sure the hub, switch, or computer connected to the ASUS

Portable Wireless AP supports 10Mbps or 100Mbps speed.
Do this by check the ASUS Portable Wireless AP and the Hub LEDs.

When you connect the ASUS Portable Wireless AP to a 10/100 Mbps

hub, both the Hub LED and the ASUS Portable Wireless AP Ethernet

LEDs should light up.

My ASUS WLAN card can

not associate with the ASUS

Portable Wireless AP.

• Make sure your WLAN card has the same specifications as the
ASUS Portable Wireless AP (IEEE 802.11b/g).
Minimize the distance between the devices. The ASUS WLAN card

may be out of range of the ASUS Portable Wireless AP.
• Check if the ASUS Portable Wireless AP and the ASUS WLAN card

have the same SSID.
• When encryption is enabled, check if the ASUS Portable Wireless

AP and the ASUS WLAN card have the same encryption settings.
• Check if the Wireless LED of the ASUS Portable Wireless AP is on.
• When the Access Control table is enabled, check if the MAC

address of the ASUS WLAN card is included in the Access Control

table.
• Check if the ASUS Portable Wireless AP is in “Access Point” mode.

The throughput seems slow.

Avoid placing the device behind a metal object. Clear obstacles

between the AP and the device. Try moving the client closer to the

ASUS Portable Wireless AP and check if the throughput increases.

Consider adding a second ASUS Portable Wireless AP to implement

roaming.

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