C2G 52041 TruLink VGA and PS_2 KVM - Manual (Page 17)

16
Troubleshooting
Symptom Possible Cause Action
Loose cables. Check all cable connections to make sure
they are completely seated in their sockets.
Switch is in Auto
Scan Mode.
1. Press a port selection switch to manually
exit Auto Scan Mode.
2. Press [Esc] or [Spacebar] to hotkey exit
Auto Scan Mode.
Keyboard / Mouse
needs to be reset. Unplug the keyboard / mouse from the
Console Keyboard Port, then plug it back in.
Mouse set to serial
mode. Some mice can be set to act as a PS/2 or a
serial mouse. Make sure the mouse is set to
PS/2 mode.
Incorrect mouse
driver.
Check your Device Manager to be sure that
the correct driver for your mouse (obtained
from the manufacturer, or supplied by the
operating system), has been installed.
Because of the wide variety of mouse driver
standards for the modern series of mice (the
ones with the extra buttons and wheels), this
unit only supports all of the extra features of
the Microsoft Intellimouse. It supports the
scroll wheel function of most other mice.
Keyboard
1
and/or
Mouse
2 Not
Responding
Switch needs to be
reset. Turn off the computers; wait the computers
back on.
Loose cables.
Check all cable connections to make sure
they are completely seated in their sockets. Video
Problems
Resolution and/or
bandwidth set too
high. This unit supports VGA, SVGA, Multisync,
and XGA (interlaced), with resolutions of up
to 2048x1536.
1. This unit is designed to work with PS/2 keyboards and mice. XT (84 key) and
AT keyboards will not work. Serial mice will not work.
2. Some notebooks, notably the IBM Thinkpad and Toshiba Tecra, have
trouble when their mouse and keyboard ports are used simultaneously. To
avoid this, only connect the mouse port or the keyboard port. If you connect
the mouse port, you will need to use the notebook's keyboard when the
notebook becomes the active computer.
Getting Help
If you need to contact Cables To Go technical support with a
problem, visit our website at www.cablestogo.com.