Troubleshooting a bad connection – Acer Veriton N2620G User Manual

Page 24

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24 | Virtual Appliance Installation & Setup

2

In the field, enter the location of the FTP server you wish to use.
Select OK.

3

The next two screens will ask for you to enter a username and
password. If the FTP server does not require these, you may skip
these steps. Select OK.

The default storage location is now set.

Troubleshooting a Bad Connection

Make sure that your Echo appliance has network connectivity and that data
packets can flow to and from the appliance. You can switch to a different virtual
terminal, or try in the appliance itself by hitting <ALT> and the right arrow key.
Once at the terminal prompt you will see ws-broker login: _.

You can log in using the username bwadmin and the password which was set
during the initial configuration of the Echo management server. Test network
connectivity by pinging remote machines to ensure the appliance can see
machines out on the network. Also ping your Echo server from a thin client to
make sure the device can see the server.

If you are unable to ping to or from the server, double-check your network
settings and make sure that port 50000 is open on the network.



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